Hotel Operations Leader — Guest Experience & Service

Infor; Temecula (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading hospitality company in California is seeking a Director of Hotel Operations to manage various departments including Front Desk and Guest Services. The ideal candidate will have significant experience in the hospitality industry, including leadership roles, and be responsible for ensuring the highest levels of guest satisfaction. Knowledge of industry standards, excellent communication, and organizational skills are essential for success in this role. Competitive compensation and opportunity for advancement are offered.

Qualifications

• 7+ years related experience in the hospitality industry is preferred.
• Ability to make decisions based on previous experience and good judgment.
• Must qualify to obtain and maintain a class 'A' gaming license.

Responsibilities

• Direct, manage and coordinate activities of multiple departments.
• Ensure high guest satisfaction in service delivery.
• Monitor workload and make staffing recommendations.

Skills

Organizational skills

Prioritization

Mathematical skills

Communication skills

Ability to work under stress

Customer service

Education

Bachelor's degree in Hospitality Management

Job description

A leading hospitality company in California is seeking a Director of Hotel Operations to manage various departments including Front Desk and Guest Services. The ideal candidate will have significant experience in the hospitality industry, including leadership roles, and be responsible for ensuring the highest levels of guest satisfaction. Knowledge of industry standards, excellent communication, and organizational skills are essential for success in this role. Competitive compensation and opportunity for advancement are offered.