Hotel Operations Director & Guest Experience Leader

Engage Hospitality; Salinas (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Engage Hospitality is seeking a General Manager to direct and coordinate hotel operations in California, aiming for optimum efficiency, economy of operations, and maximum profits. The GM will lead through department supervisors and foster loyalty and high performance.

The role emphasizes guest service standards, cost control, budget management, and active engagement with community and industry groups to represent the hotel.

Responsibilities

• Oversee all aspects of operations by exercising knowledge in hotel management
• Develop and implement strategies to hit revenue and profit goals
• Engage with individuals/groups and social situations
• Establish guest service standards that exceed expectations
• Manage guest and community relations
• Monitor financial performance and cost control
• Maximize revenue across departments
• Represent the hotel in community and industry organizations
• Maintain property to Engage Hospitality standards
• Supervise department managers and direct daily operations

Job description

Engage Hospitality is seeking a General Manager to direct and coordinate hotel operations in California, aiming for optimum efficiency, economy of operations, and maximum profits. The GM will lead through department supervisors and foster loyalty and high performance.

The role emphasizes guest service standards, cost control, budget management, and active engagement with community and industry groups to represent the hotel.