Hotel Operations Leader — Assistant General Manager

Driftwood Hospitality Management; Springfield (IL); Presencial; USD 100.000 - 105.000; Jornada completa

Descripción de la vacante

Driftwood Hospitality Management is seeking a Hotel Manager at 475 - Springfield Crowne Plaza in Springfield, IL. The role manages hotel operations to ensure efficiency, guest satisfaction, and profitability, stepping in as General Manager in their absence.

The position requires 4+ years of hotel management experience, strong English communication, and the ability to lead and coach departments while overseeing forecasts, budgets, and brand standards.

Formación

• Excellent verbal and written English communication and listening skills.
• Minimum of 4+ years hotel management experience of Department Head or above.
• The candidate will have the ability to create a profitable culture of accountability and have a proven track record of building a cohesive team while facilitating the accomplishment of goals.
• Requires proven managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large scale work projects.

Responsabilidades

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and DHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

Conocimientos

English communication

Team leadership

Herramientas

MS Word

Excel

PowerPoint

Hotel systems

Descripción del empleo

Driftwood Hospitality Management is seeking a Hotel Manager at 475 - Springfield Crowne Plaza in Springfield, IL. The role manages hotel operations to ensure efficiency, guest satisfaction, and profitability, stepping in as General Manager in their absence.

The position requires 4+ years of hotel management experience, strong English communication, and the ability to lead and coach departments while overseeing forecasts, budgets, and brand standards.