Hotel Operations Lead | Assistant General Manager

Mehr Consultancy; Galesburg (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

PTO: 40 hours

Sick Time: 40 hours

Job summary

Mehr Consultancy is seeking an Assistant General Manager to assist the General Manager in operating a busy hotel in Galesburg, IL. You will lead departments, ensure guest satisfaction, manage budgets, and drive profitability.

The role requires strong leadership, organization, and customer service skills, with experience in hotel management and familiarity with PMS and financial reporting. Weekend and holiday availability is expected.

Qualifications

• 3+ years in hotel management or a related leadership role.
• Strong leadership, problem-solving, and communication skills.
• Familiarity with PMS and financial reports.
• Flexible availability, including weekends and holidays.

Responsibilities

• Assist in managing hotel departments, ensuring compliance with brand standards and policies.
• Monitor guest satisfaction and implement improvements.
• Supervise department managers, assist in hiring, training, and performance evaluations.
• Support financial management, including budgeting, expense control, and financial reporting.
• Resolve guest complaints, enhance guest relations, and encourage repeat business.
• Assist in sales and marketing efforts to drive revenue and occupancy.
• Ensure compliance with health, safety, and security regulations.
• Act as GM in their absence and perform other assigned duties.

Skills

Leadership

Customer service

Problem-solving

Communication

Organizational

Time management

Financial reporting

PMS familiarity

Tools

PMS

Financial reports

Job description

Mehr Consultancy is seeking an Assistant General Manager to assist the General Manager in operating a busy hotel in Galesburg, IL. You will lead departments, ensure guest satisfaction, manage budgets, and drive profitability.

The role requires strong leadership, organization, and customer service skills, with experience in hotel management and familiarity with PMS and financial reporting. Weekend and holiday availability is expected.