Hotel Operations Leader — Assistant General Manager

DoubleTree by Hilton Washington DC Silver Spring; Silver Spring (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

DoubleTree by Hilton Washington DC Silver Spring is seeking an Assistant General Manager to oversee hotel operations under the General Manager's guidance. You will lead teams across departments, train staff, and support guest service and recovery processes.

The role requires monitoring performance, hiring and disciplining employees as needed, and ensuring accurate financial records and inspections are conducted regularly to maintain high standards.

Qualifications

• Bachelor's degree from a four-year college or university.
• Four to six years related experience and/or training.

Responsibilities

• Assist the General Manager in day-to-day operations.
• Provide training to staff.
• Resolve guest complaints and support service recovery.
• Participate in staff hiring and disciplinary actions as needed.
• Oversee performance reviews and personnel actions.

Skills

Leadership

Staff training

Hiring & discipline

Guest service recovery

Budgeting & records

Property inspections

People management

Education

Bachelor's degree (B.A./B.S.)

Tools

HRIS

Payroll systems

POS systems

Job description

DoubleTree by Hilton Washington DC Silver Spring is seeking an Assistant General Manager to oversee hotel operations under the General Manager's guidance. You will lead teams across departments, train staff, and support guest service and recovery processes.

The role requires monitoring performance, hiring and disciplining employees as needed, and ensuring accurate financial records and inspections are conducted regularly to maintain high standards.