Hotel Operations Leader — Guest Experience & Profit Growth

Valor Hospitality Partners; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay

Team Member Hotel Discount

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners is seeking an Operations Manager to oversee hotel operations across Front Office, Food & Beverage, Housekeeping, and Engineering. You will lead staff, ensure guest service excellence, and drive profitability.

You will collaborate with department heads, implement SOPs, and monitor performance to meet property goals while maintaining high standards of safety and compliance. This on-site role offers growth within a global hospitality platform.

Qualifications

• Bachelor’s Degree in Hospitality Mgt, Business Admin, Marketing, Economics preferred.
• A minimum of two-year experience in a hotel management or leadership position.
• Ability to perform critical analysis and manage wide-range of information.
• Excellent oral, written and presentation skills that properly reflect the Foundation Image.
• Listen effectively and communicate information to management, staff and guests.

Responsibilities

• Ensure that each department delivers a consistently high standard of guest service and maximize profitability.
• Plan and direct the hotel main operations including quality, standards, cleanliness and guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure smooth day-to-day operations.
• Conduct regular operations meetings with all department leaders to discuss routine matters and performance targets.
• Fill in for the General Manager in their absence and at various meetings and events.
• Be responsible for maximizing profit through the highest standard of service.
• Ensure consistent SOP implementation across all Departments.
• Be responsible for day-to-day queries, complaints or problems that arise.
• Monitor the hotel functions book and updates.
• Forecast hotel business weekly with GM and Sales Manager.
• Maximize financial opportunities and up-selling throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote positive employee relations through effective communication and team meetings.
• Carry out regular inspections of all departments for guest service, cleanliness, grooming.

Skills

Leadership

Operations management

Cost controls

Staff supervision

Communication

Guest service excellence

Education

Bachelor's Degree - In Hospitality Mgt, Business Admin, Marketing, Economics preferred

Job description

Valor Hospitality Partners is seeking an Operations Manager to oversee hotel operations across Front Office, Food & Beverage, Housekeeping, and Engineering. You will lead staff, ensure guest service excellence, and drive profitability.

You will collaborate with department heads, implement SOPs, and monitor performance to meet property goals while maintaining high standards of safety and compliance. This on-site role offers growth within a global hospitality platform.