Hotel Operations Leader

Ivy Hospitality; Richmond (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

401(k) match

Job summary

Ivy Hospitality is seeking an Assistant General Manager to maximize hotel operations, guest and employee satisfaction, and financial performance. The AGM will oversee multiple departments, drive revenue, and model excellent service in line with company standards.

The role requires budgeting know-how, leadership, and the ability to coordinate cross-departmental efforts to deliver a superior guest experience.

Qualifications

• Budget management, cost controls, and financial statement understanding are required.
• Excellent verbal and written communication skills.
• Professional and welcoming demeanor in all guest interactions.

Responsibilities

• Direct and coordinate activities across front desk, housekeeping, reservations, guest service, security, and maintenance.
• Maximize ADR and occupancy levels.
• Collaborate with Sales and Operations to align strategies and optimize performance.
• Coach and train department leaders to improve service quality and efficiency.
• Understand budgets and staffing guidelines, and implement cost controls.
• Prepare and manage team schedules and weekly/monthly reports.

Education

High school diploma

Job description

Ivy Hospitality is seeking an Assistant General Manager to maximize hotel operations, guest and employee satisfaction, and financial performance. The AGM will oversee multiple departments, drive revenue, and model excellent service in line with company standards.

The role requires budgeting know-how, leadership, and the ability to coordinate cross-departmental efforts to deliver a superior guest experience.