Hotel Operations Leader: Guest Experience & Revenue

Holiday Inn Richmond; United States; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Match

Paid Time Off

Job summary

Ivy Hospitality in the United States is seeking an Assistant General Manager to maximize hotel operations and guest satisfaction. You will oversee front desk, housekeeping, reservations, and maintenance while driving revenue and ROI.

The role requires strong leadership, financial acumen, and the ability to coach department heads to deliver exceptional service. This position reports to the General Manager and offers a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required; hospitality education preferred.
• Strong understanding of budget management, cost controls, and financial statements.
• Excellent verbal and written communication skills.
• Ability to maintain a professional and welcoming demeanor in all guest interactions.
• Knowledge of the local area, hotel services, and facilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Direct and coordinate activities across the front desk, housekeeping, reservations, guest service, security, and maintenance departments.
• Maximize ADR and occupancy levels.
• Collaborate with Sales and Operations to align strategies and optimize performance.
• Motivate, coach, and train department leaders to enhance service quality and efficiency.
• Review financial statements, budgets, staffing, and cost controls.
• Ensure safety compliance and adherence to policies and procedures.

Skills

Communication

Professional demeanor

Guest service mindset

Flexibility

Education

High school diploma or equivalent

Hospitality-related education

Job description

Ivy Hospitality in the United States is seeking an Assistant General Manager to maximize hotel operations and guest satisfaction. You will oversee front desk, housekeeping, reservations, and maintenance while driving revenue and ROI.

The role requires strong leadership, financial acumen, and the ability to coach department heads to deliver exceptional service. This position reports to the General Manager and offers a comprehensive benefits package.