Hotel Operations Leader – Assistant General Manager

Ivy Hospitality; West Chester Township (OH); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

FSA

HSA

401(k) after 90 days

Paid Time Off

Job summary

Ivy Hospitality is seeking an Assistant General Manager in Ohio to lead hotel operations, drive guest satisfaction, and maximize revenue. The AGM will oversee front desk, F&B, and housekeeping, coach leaders, and manage budgets, ensuring service excellence and ROI.

This role requires strong leadership and a flexible schedule. The AGM will collaborate with departments to optimize ADR, occupancy, and cost controls, while maintaining safety standards and guest relationships.

Qualifications

• Education: High school diploma or equivalent required; further education in hospitality or related fields preferred.
• Strong understanding of budget management, cost controls, and financial statements.
• Excellent verbal and written communication skills.
• Ability to maintain a professional and welcoming demeanor in all guest interactions.
• Knowledge of the local area, hotel services, and facilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Direct and coordinate activities across the front desk, housekeeping, reservations, guest service, security, and maintenance departments.
• Maximize ADR and occupancy levels.
• Collaborate with Sales and Operations departments to align strategies and optimize performance.
• Motivate, coach, and train department leaders to enhance service quality and operational efficiency.
• Understand financial statements and budgets, including staffing guidelines and cost controls.
• Implement cost-saving strategies while maintaining service standards.
• Guide, develop, and implement policies, procedures, and systems to improve business operations.
• Ensure that all team members understand and anticipate guest expectations.
• Empower associates to satisfy guests and make decisions that enhance the guest experience.
• Actively solicit feedback from guests to continuously improve service.
• Ensure the safety program is effective and compliant with regulations.

Skills

Leadership & People Management

Budget Management

Revenue & ADR optimization

Guest Service Excellence

Financial Statements & Analysis

Education

High School Diploma or Equivalent

Job description

Ivy Hospitality is seeking an Assistant General Manager in Ohio to lead hotel operations, drive guest satisfaction, and maximize revenue. The AGM will oversee front desk, F&B, and housekeeping, coach leaders, and manage budgets, ensuring service excellence and ROI.

This role requires strong leadership and a flexible schedule. The AGM will collaborate with departments to optimize ADR, occupancy, and cost controls, while maintaining safety standards and guest relationships.