Hotel Operations Lead: Guest Experience & Profitability

esacareers; California (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Competitive wages

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

EAP

Job summary

esacareers is seeking a Team Lead to support the General Manager in daily hotel operations, focusing on guest satisfaction and operational efficiency. You will supervise 8 to 15 hourly associates, train staff on brand standards, and monitor safety, security, and financial performance to maximize profitability.

You will also resolve guest issues, help drive revenue initiatives, and ensure compliant, high-quality service across all hotel departments in a fast-paced environment.

Qualifications

• Prior hotel experience is required.
• High School Diploma or GED or equivalent.
• Ability to supervise 8 to 15 hourly associates.

Responsibilities

• Assist GM in managing daily hotel operations to drive KPI targets and guest satisfaction.
• Resolves guest and associate issues and ensures safety and security policies.
• Train associates on brand standards and performance expectations.
• Monitor purchases and vendor compliance to maximize GOP.
• Serve as first contact for guest service issues and escalate to GM when needed.
• Promote a culture of 100% guest satisfaction and professional conduct.

Skills

Team leadership

Guest service oriented

PMS proficiency

Budget awareness

Communication skills

Multi-tasking

Staff scheduling

Education

High School Diploma or GED

Tools

Property Management System (PMS)

Job description

esacareers is seeking a Team Lead to support the General Manager in daily hotel operations, focusing on guest satisfaction and operational efficiency. You will supervise 8 to 15 hourly associates, train staff on brand standards, and monitor safety, security, and financial performance to maximize profitability.

You will also resolve guest issues, help drive revenue initiatives, and ensure compliant, high-quality service across all hotel departments in a fast-paced environment.