Hotel Operations Lead & Guest Experience Manager

Home2 Suites by Hilton Clearwater St. Petersburg Ulmerton Rd; Clearwater (FL); On-site; USD 60,000 - 78,000; Full time

Job summary

Baywood Hotels seeks an experienced Hospitality Manager to oversee front desk, housekeeping, transportation, and breakfast service, ensuring exceptional guest experiences. You will support the General Manager with administrative reporting, training, and overall service across hotel operations.

The role requires at least 2 years in hotel management (1 year in hospitality management), bilingual in English and Spanish preferred, and proficiency with Microsoft Office and the hotel PMS.

Qualifications

• Bachelor’s degree in hospitality or related field.
• On-the-job training and experience may substitute for degree.
• Brand Certifications preferred
• Must have a valid driver’s license, if property operates a shuttle van.
• Minimum of 2 years hotel experience.
• Minimum of 2 years management experience, of which 1 year is in Hospitality Management.
• Bi-lingual (Spanish & English) preferred
• Proficient in Microsoft Office (Excel, Word)
• Proficient in the hotel’s Property Management System (PMS)
• Ability to communicate effectively, both written & oral
• Ability to multitask
• Ability to motivate and lead a team
• Ability to obtain information from various sources and determine a responsible course of action
• Ability to operate standard office equipment, including computer, copier, and printer
• Ability to safely operate a passenger shuttle van
• Ability to perform job duties of all positions within the department
• Ability to learn and adhere to Brand & Baywood Hotels’ standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships
• Ability to operate office equipment and PMS
• Ability to remain calm during stressful situations

Responsibilities

• Interviews, selects, on boards and train associates.
• Motivates staff through positive reinforcement, and leading by example.
• Maintains associate files, ensuring all documents are current and accurate.
• Performance evaluations are conducted in a timely manner.
• Monitors associate time records, correcting any errors found.
• Prepares weekly schedule and monitors payroll to ensure adherence to budgetary guidelines.
• Administers progressive discipline, following company guidelines.
• Administers associate check ins (Performance quarterly check ins).
• Attends required meetings and training, such as revenue management, safety, budget, sales and regional operations.
• Conducts departmental and other required meetings, daily huddles for interdepartmental coordination.
• Ensures back-up procedures are in place and policies followed.
• Implements and maintains Brand promotional programs/procedures.
• Monitors guest arrivals and room inventory for proper type.
• Ensures professional image is portrayed by associates.
• Monitors inventory of operational supplies and vendors.
• Communicates with other departments for seamless operation.
• Operates shuttle van when needed (where applicable).
• Monitors pantry/inventory and purchases to keep stock levels.

Education

Bachelor’s degree in hospitality or related field

Tools

PMS

Job description

Baywood Hotels seeks an experienced Hospitality Manager to oversee front desk, housekeeping, transportation, and breakfast service, ensuring exceptional guest experiences. You will support the General Manager with administrative reporting, training, and overall service across hotel operations.

The role requires at least 2 years in hotel management (1 year in hospitality management), bilingual in English and Spanish preferred, and proficiency with Microsoft Office and the hotel PMS.