Executive Housekeeper- Entry Level Manager

Home2 Suites Polaris; Columbus (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Baywood Hotels seeks an Hotel Executive Housekeeper-Entry Level Manager to oversee daily housekeeping operations and lead a 115-room property. You will hire, train, and supervise staff, ensuring Baywood standards and brand procedures are followed.

A warm, professional demeanor and strong guest relations are essential. The role requires 2+ years in hotel operations and at least 1 year in a supervisory role, with preferred Hilton OnQ experience.

Qualifications

• Minimum 2 years hotel experience.
• Minimum 1 year management experience.
• Bi-lingual (Spanish & English) preferred.
• Hilton OnQ experience required.
• Excellent public relations skills and warm, friendly attitude.

Responsibilities

• Interviews, selects & trains associates.
• Motivates staff through positive reinforcement and leading by example.
• Provides input during budget preparation.
• Attends required meetings and training.
• Conducts departmental and other required meetings.
• Ensures policies and procedures are adhered to.
• Implements Baywood promotions and brand procedures.
• Maintains professional image of associates at all times.
• Monitors cleanliness and inventory; places orders on time.
• Communicates with other departments for seamless operation.
• Ensures equipment maintenance and proper communication within department.
• Administers disciplinary action and performance appraisals.
• Prepares weekly schedule and monitors payroll within budget.
• Reviews checklists and conducts audits; manages expenses.
• Supervises staff time records and secures payroll documents.
• Participates in safety initiatives and company community events.
• Act as Manager on Duty as needed.

Skills

Public relations

Team leadership

Communication

Staff motivation

Bilingual (Spanish/English)

Tools

Property Management System

Job description

Hotel Executive Housekeeper- Entry Level Manager

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as a Housekeeping Manager at our Hotel Name located at Hotel Address. (Room Count: 115)

Successful Candidate will be able to

• Flexible with Sunday requirement
• Minimum 2 years hotel experience
• Minimum of 1 years management experience
• Bi-lingual (Spanish & English) preferred
• Hilton OnQ experience required

• Must possess excellent public relations skills and warm and friendly attitude

Summary

Maintains a high quality of services offered to guests through management of the daily functional areas of the Housekeeping department. Departmental efforts should maintain established operational standards.

Job Duties

• Interviews, selects & train associates
• Motivates staff through positive reinforcement, and leading by example
• Provides input during the preparation of the annual budget
• Attends required meetings and training
• Conducts departmental and other required meetings for which s/he is responsible
• Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place
• Ensures that all departmental policies and procedures are adhered to
• Implements Baywood & Brand promotional programs and procedures
• Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
• Monitors cleanliness and neatness of departments for which s/he is responsible.
• Monitors inventory of supplies, placing orders in a timely manner.
• Communicates with other departments, therefore promoting a seamless operation.
• Ensures that all equipment is maintained properly. Routinely inspects equipment
• Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
• Administers disciplinary action, following company guidelines
• Administers performance appraisals
• Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed
• Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
• Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
• Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
• Participates in safety initiatives and is an integral part of the Safety Committee
• Completes incident reports, taking appropriate action. Notifies appropriate parties
• Performs role of Manager on Duty as needed
• Participates in the BEAR activities and other company sponsored community service & fundraising events
• Additional duties may be added at any time at the discretion of management

Additional Skills

• Proficient in Microsoft Office® (Excel, Word)
• Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)
• Proficient in the hotel’s Property Management System preferred
• Ability to communicate effectively, both written & oral
• Ability to multi-task
• Ability to motivate and lead a team
• Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.
• Ability to operate standard office equipment, including: computer, copier, & printer
• Ability to perform job duties of all positions within the department
• Ability to learn and adhere to Brand & Baywood Hotels’ standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships
• Ability to operate office equipment and industry specific software (PMS)
• Ability to remain calm during stressful situations

Physical Demands

• Walking and Standing: Frequently
• Sitting: Infrequently
• Bending, Stooping, Reaching: Frequently
• Lifting, Push/Pull: Often
• Driving: Infrequently
• Traveling: Infrequently

Environmental Conditions

• Inside: Frequently
• Outside: Moderately Frequently

Baywood Hotels is an Equal Opportunity employer and a drug‑free workplace. M/F/Vets/Disabled