Experienced Hotel Housekeeping Manager

Residence-Inn-By-Marriott-0964fef; Jacksonville (FL); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

GetHired, Inc. seeks a Housekeeping Manager to oversee daily operations of the housekeeping department in a hotel setting. You will lead and train staff, manage the budget, ensure cleanliness standards, and coordinate with other departments for seamless guest service.

The role requires at least 2 years in hotel management, strong leadership, and proficiency with Microsoft Office and PMS systems. Fluency in English and Spanish is preferred to support diverse guests and staff.

Qualifications

• Bachelor’s degree in hospitality or related field, or equivalent experience.
• Minimum 2 years hotel experience.
• Minimum 2 years management experience, including Hospitality Management.

Responsabilités

• Interviews, selects & trains associates.
• Motivates staff through positive reinforcement and leading by example.
• Provides input during the preparation of the annual budget.
• Attends required meetings and training.
• Ensures that established back-up procedures are in place.
• Ensures departmental policies and procedures are adhered to.
• Implements promotional programs and procedures.
• Maintains a professional image and demeanor for associates.
• Monitors cleanliness and neatness of departments.
• Monitors supply inventory and places orders timely.
• Communicates with other departments for seamless operation.
• Ensures equipment is maintained and inspected.
• Maintains communication within department via meetings and logs.
• Administers disciplinary action and performance appraisals.
• Prepares weekly schedule and monitors payroll within budget.

Connaissances

Leadership

Staff management

Budgeting

Interviews & training

Bi-lingual (Spanish & English)

Microsoft Office

Formation

Bachelor’s degree in hospitality or related field

Outils

Microsoft Office

Google Apps for Work

PMS (Property Management System)

Description du poste

Summary

Maintains a high quality of services offered to guests throughmanagement of the daily functional areas ofthe Housekeeping department.Departmental efforts should maintain established operational standards.

Job Duties

• Interviews, selects & train associates
• Motivates staff through positive reinforcement, and leading by example
• Provides input during the preparation of the annual budget
• Attends required meetings and training
• Conducts departmental and other required meetings for which s/he isresponsible
• Ensures that established back-up/emergency procedures (reports,equipment, etc.) are in place
• Ensures that all departmental policies and procedures are adhered to
• Implements Baywood & Brand promotional programs and procedures
• Ensures a professional image (physical appearance, demeanor, andverbiage used) is portrayed at all times by associates under his/hersupervision.
• Monitors cleanliness and neatness of departments for which s/he isresponsible.
• Monitors inventory of supplies, placing orders in a timely manner.
• Communicates with other departments, therefore promoting a seamlessoperation.
• Ensures that all equipment is maintained properly. Routinely inspectsequipment
• Ensures proper communication within department by use of meetings,notice boards, log books, memos, etc
• Administers disciplinary action, following company guidelines
• Administers performance appraisals
• Prepares weekly schedule and monitors payroll to ensure adherence toestablished budgetary guidelines.Ensures proper staffing to service business demands. Provides coverageas needed
• Reviews departmental checklists, conducting random audits to ensurethat tasks are completed as required
• Monitor departmental expenses, including payroll, keeping costs at orbelow budgeted guidelines
• Monitors associate time record, correcting any errors found. Obtainsnecessary authorization for corrections made, and file all payroll relateddocuments in the appropriate secured location
• Participates in safety initiatives and is an integral part of theSafety Committee
• Completes incident reports, taking appropriate action. Notifiesappropriate parties
• Performs role of Manager on Duty as needed
• Participates in the BEAR activities and other company sponsoredcommunity service & fundraising events
• Additional duties may be addedat any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

• Maintains a professional image,including grooming, verbiage, and body language, at all times
• Warmly greets both guests andcoworkers (using the 10/5, first & last rule) every time they come incontact
• Actively listens to guests andassociates, responding appropriately to their questions and/or concerns Seeksguidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors thesurroundings at work, in order to identify any cleanliness, safety, security,or building upkeep issues. Reportsdiscrepancies to the proper department
• Contributes to a safe workenvironment by following proper safety guidelines in matters of attire,utilizing protective gear, and following safety procedures
• Recommends other Baywoodproperties to our guests, when appropriate
• Makes a genuine effort to identifyand seize each golden opportunity to ‘WOW the guest!’ demonstrating ourmotto ‘It’s Better at Baywood!’

Skills/Qualifications

Education

• Bachelor’s degree in hospitality or related field, howeverskills/knowledge gained through on-the-job training and previous experience maysubstitute for degree

Certifications / Licenses

• Brand Certifications preferred

Experience

• Minimum of 2 years hotel experience
• Minimum of 2 years management experience, of which 1 year is inHospitality Management.

Additional Skills

• Bi-lingual (Spanish & English) preferred, as needed for geographicmarket
• Proficient in Microsoft Office® (Excel, Word)
• Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, &Drive)
• Proficient in the hotel’s Property Management System preferred
• Ability to communicate effectively, both written & oral
• Ability to multi-task
• Ability to motivate and lead ateam
• Ability to obtain information from various sources, quickly analyze theissue and provide a responsible course of action.
• Ability to operate standard office equipment, including: computer,copier, & printer
• Ability to perform job duties of all positions within the department
• Ability to learn and adhere to Brand & Baywood Hotels’ standards
• Ability to take information from various sources and determine aresponsible course of action
• Ability to understand interdepartmental relationships
• Ability to operate office equipment and industry specific software(PMS)
• Ability to remain calm during stressful situations

PhysicalDemands

• Walking and Standing: Frequently.
• Must be able to carry 40 lbs. up to 25 feet.
• Sitting: Infrequently
• Bending, Stooping, Reaching: Frequently.
• Must be able to bend at theknees with up to 40 lbs., standing to an upright position.
• Lifting, Push/Pull: Often .
• Must be able to lift 40 lbs. tothe waist, chest, and above the head.
• Driving: Infrequently
• Traveling: Infrequently

Environmental Conditions

• Inside: Frequently
• Outside: Moderately