Hotel Operations Lead - Front Desk & Guest Experience

MGM Resorts International; Oxon Hill (MD); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Wellness incentives

Discounts (hotel/food/retail)

Healthcare & time off benefits

Free meals

Free parking

Development & volunteering

Job summary

MGM Resorts International in National Harbor, MD, seeks a Hotel Operations Shift Manager to lead Front Desk operations and drive guest service excellence. You will partner with the Senior Hotel Manager to manage labor, guest experience, and daily strategy for the department.

The ideal candidate has 21+ years old, hotel/front desk experience, and prior staff leadership in a similar hotel setting. Opportunities include growth and comprehensive benefits.

Qualifications

• 21+ years of age.
• Prior hotel operations/front desk experience preferred.
• Prior experience directing and managing employees in a similar hotel environment preferred.

Responsibilities

• Works closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing tools and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
• Participates with interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

Skills

Front desk operations

Employee management

Leadership

Guest experience

Job description

MGM Resorts International in National Harbor, MD, seeks a Hotel Operations Shift Manager to lead Front Desk operations and drive guest service excellence. You will partner with the Senior Hotel Manager to manage labor, guest experience, and daily strategy for the department.

The ideal candidate has 21+ years old, hotel/front desk experience, and prior staff leadership in a similar hotel setting. Opportunities include growth and comprehensive benefits.