Hotel Operations Manager - MGM National Harbor

MGM Resorts International; Oxon Hill (MD); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Wellness incentives

Discounts (hotel/food/retail)

Healthcare & time off benefits

Free meals

Free parking

Development & volunteering

Job summary

MGM Resorts International in National Harbor, MD, seeks a Hotel Operations Shift Manager to lead Front Desk operations and drive guest service excellence. You will partner with the Senior Hotel Manager to manage labor, guest experience, and daily strategy for the department.

The ideal candidate has 21+ years old, hotel/front desk experience, and prior staff leadership in a similar hotel setting. Opportunities include growth and comprehensive benefits.

Qualifications

• 21+ years of age.
• Prior hotel operations/front desk experience preferred.
• Prior experience directing and managing employees in a similar hotel environment preferred.

Responsibilities

• Works closely with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing tools and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
• Participates with interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

Skills

Front desk operations

Employee management

Leadership

Guest experience

Job description

National Harbor, Maryland

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Hotel Operations Shift Manger, you will play a key leadership role in ensuring seamless Front Desk operations and delivering the world‑class service synonymous with the MGM brand. Partnering closely with the Senior Hotel Manager, this leader drives both the operational excellence and financial performance of the department—overseeing labor management, guest experience, team engagement, and daily strategy execution.

The Day-to-day

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

The Ideal Candidate

• At least 21 years of age
• Prior hotel operations/front desk experience (preferred)
• Prior experience in the direction and management of employees in a similar hotel environment (preferred)

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Healthcare, financial, and time off benefits (for eligible employees).
• Free meals in our employee dining room.
• Free parking on and off shift.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

This position is eligible to participate in the Company’s incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Pay Range

The pay range for this role is:

• $48,300.00 - $64,300.00

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.