Guest Experience & Valet Operations Manager

MGM Resorts International; Oxon Hill (MD); On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail and on

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International is seeking an Assistant Manager of Front Services & Valet to oversee Bell, door, self-parking, valet, and transportation operations at National Harbor, MD. This role leads staffing, training, scheduling, and payroll while ensuring exceptional guest experiences and adherence to company policies.

The ideal candidate will have at least 2 years of supervisory hotel/casino experience and be 21+.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• At least 2 years of prior relevant experience.
• Prior hotel/casino supervisory experience (preferred).
• Prior front services or related experience in major hotel/casino operations (preferred).

Responsibilities

• Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff.
• Manage all personnel functions including interviewing, hiring, termination, payroll and recruitment.
• Oversee departmental operations, maintain high level of service, implement training and development for staff.
• Direct and motivate all Bell, Door and Valet Parking staff.
• Ensure high productivity with effective scheduling and staffing levels.
• Promote and maintain positive service standards.
• Maintain supply inventory levels.
• Assist Risk Management in investigating accidents and guest problems (excluding high-level risk issues).
• Computer knowledge and hotel system familiarity.

Skills

Team leadership

Guest service experience

Staffing & scheduling

Education

High School Diploma or GED

Job description

MGM Resorts International is seeking an Assistant Manager of Front Services & Valet to oversee Bell, door, self-parking, valet, and transportation operations at National Harbor, MD. This role leads staffing, training, scheduling, and payroll while ensuring exceptional guest experiences and adherence to company policies.

The ideal candidate will have at least 2 years of supervisory hotel/casino experience and be 21+.