Front Desk Operations Lead – Elevate Guest Experience (Vegas)

MGM Resorts International; Hempfield Township (Westmoreland County); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Wellness incentives

Discounts on travel and shopping

Free meals in employee dining room

Free parking

Health & Income Protection

Professional development and volunteer

Employee discounts at company partners

Résumé du poste

Las Vegas-based MGM Resorts International is seeking a Manager of Hotel Ops to support the Senior Hotel Manager and lead the Front Desk team. You will drive operational and financial results, ensuring service standards and exceptional guest experiences across the property.

Lead policy and procedure implementation, coach staff, and partner with talent teams to hire and develop frontline leaders. This role emphasizes guest satisfaction, teamwork, and strategic execution consistent with MGM

Qualifications

• Must be 21 years of age or older.
• Technical knowledge and experience with Opera preferred.

Responsabilités

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, workschedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
• Participates with interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

Connaissances

Front desk leadership

Outils

Opera PMS

Description du poste

Las Vegas-based MGM Resorts International is seeking a Manager of Hotel Ops to support the Senior Hotel Manager and lead the Front Desk team. You will drive operational and financial results, ensuring service standards and exceptional guest experiences across the property.

Lead policy and procedure implementation, coach staff, and partner with talent teams to hire and develop frontline leaders. This role emphasizes guest satisfaction, teamwork, and strategic execution consistent with MGM