Valet & Front Services Lead - Guest Experience

MGM Resorts International; National Harbor (MD); On-site; USD 46,000 - 63,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Free parking

Health & Income Protection

Professional development

Job summary

MGM Resorts International in National Harbor, MD is seeking an Assistant Manager of Front Services & Valet to lead daily valet, self-parking, bell, door and transportation operations, ensuring exceptional guest experiences.

This hands-on leadership role covers staffing, payroll, hiring, training, scheduling and development, while maintaining service standards and operational excellence. Join MGM Resorts Show team for growth and access to wellness, dining and entertainment perks.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED.
• At least 2 years of prior relevant experience.
• Prior hotel/casino supervisory experience (preferred).
• Prior front services or related experience in major hotel/casino operations (preferred).

Responsibilities

• Establish and maintain departmental rules and procedures for Bell, door and Valet Parking staff.
• Manage personnel functions including interviewing, hiring, payroll and recruitment.
• Oversee departmental operations, maintain high level of service and training of staff.
• Direct and motivate Bell, Door and Valet Parking staff.
• Ensure staffing levels and scheduling meet demand.
• Promote and maintain positive service standards.
• Maintain supply inventory levels.
• Assist Risk Management in investigations and guest issue resolution within scope.
• Utilize hotel system for operations and reporting.

Education

High school diploma or GED

Job description

MGM Resorts International in National Harbor, MD is seeking an Assistant Manager of Front Services & Valet to lead daily valet, self-parking, bell, door and transportation operations, ensuring exceptional guest experiences.

This hands-on leadership role covers staffing, payroll, hiring, training, scheduling and development, while maintaining service standards and operational excellence. Join MGM Resorts Show team for growth and access to wellness, dining and entertainment perks.