Hotel Operations Lead (Dual AGM) — Bonus Eligible

Ivy Hospitality; Indianapolis (IN); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Quarterly Bonus Potential

Life Insurance

AD&D

Voluntary Short-Term Disability

Voluntary Long-Term Disability

Critical Illness, Hospital Indemnity &

Accident Plans

Pet Insurance

401(k) Match: Ivy Hospitality offers a

Job summary

Ivy Hospitality is seeking a Dual Assistant General Manager to maximize hotel operations and guest satisfaction in Indianapolis. The AGM will oversee front desk, housekeeping, reservations, and service departments while driving revenue and ADR performance.

Strong leadership and financial acumen are essential. The position requires coordinating with Sales and Operations, coaching department leaders, managing budgets, and ensuring safety and policy compliance.

Qualifications

• Education: High school diploma or equivalent required; further education in hospitality or related fields preferred.
• Strong understanding of budget management, cost controls, and financial statements.
• Excellent verbal and written communication skills.
• Ability to maintain a professional and welcoming demeanor in all guest interactions.
• Knowledge of the local area, hotel services, and facilities.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Direct and coordinate activities across the front desk, housekeeping, reservations, guest service, security, and maintenance departments.
• Maximize ADR and occupancy levels.
• Collaborate with Sales and Operations departments to align strategies and optimize performance.
• Motivate, coach, and train department leaders to enhance service quality and operational efficiency.
• Understand financial statements and budgets, including staffing guidelines and cost controls.
• Implement cost-saving strategies while maintaining service standards.
• Guide, develop, and/or implement policies, procedures, and systems to improve business operations.
• Ensure guest expectations are understood and met by Front Desk staff.
• Oversee the VIP program and ensure proper execution.
• Manage cash, checks, and credit card transactions with accuracy and policy compliance.

Skills

Budget management

Cost controls

Financial statements

Verbal communication

Written communication

Professional demeanor

Knowledge of hotel operations

Education

High school diploma or equivalent

Hospitality education preferred

Job description

Ivy Hospitality is seeking a Dual Assistant General Manager to maximize hotel operations and guest satisfaction in Indianapolis. The AGM will oversee front desk, housekeeping, reservations, and service departments while driving revenue and ADR performance.

Strong leadership and financial acumen are essential. The position requires coordinating with Sales and Operations, coaching department leaders, managing budgets, and ensuring safety and policy compliance.