Dual AGM - Hotel Ops & Guest Experience Leader

Fairfield Indianapolis Airport; Indianapolis (IN); Sur place; USD 70 000 - 77 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

FSA

HSA

Bonus potential

401(k) match

PTO

Life Insurance

AD&D

Disability

Résumé du poste

Ivy Hospitality in Indianapolis is seeking a Dual Assistant General Manager to maximize hotel operations, guest satisfaction, and financial performance. You will oversee front desk, housekeeping, reservations, and security while driving ADR, occupancy, and revenue growth.

Responsibilities include staff coaching, cost controls, policy development, VIP program oversight, and ensuring safety compliance. Strong communication and leadership are essential for a welcoming guest experience.

Qualifications

• High school diploma or equivalent; hospitality focus preferred.

Responsabilités

• Direct and coordinate activities across front desk, housekeeping, reservations, guest service, security, and maintenance.
• Maximize ADR and occupancy.
• Collaborate with Sales and Operations to align strategies.
• Coach and train department leaders to improve service quality and efficiency.
• Understand budgets and staffing guidelines.
• Implement cost-saving strategies while maintaining service standards.
• Develop and enforce policies and systems to improve operations.
• Ensure Front Desk teams anticipate guest expectations and provide outstanding service.
• Oversee VIP program and manage cash, checks, and card transactions.
• Prepare and manage team schedules and reconcile room discrepancies.
• Complete weekly and monthly reports and attend required meetings.
• Participate in daily hotel operations meetings and contribute to overall strategy.
• Assist in recruiting, training, and evaluating new associates.
• Maintain safety and security protocols and emergency procedures.

Connaissances

Operations management

Budget management

Leadership

Guest service

Communication

Problem solving

Formation

High school diploma

Description du poste

Ivy Hospitality in Indianapolis is seeking a Dual Assistant General Manager to maximize hotel operations, guest satisfaction, and financial performance. You will oversee front desk, housekeeping, reservations, and security while driving ADR, occupancy, and revenue growth.

Responsibilities include staff coaching, cost controls, policy development, VIP program oversight, and ensuring safety compliance. Strong communication and leadership are essential for a welcoming guest experience.