Front-of-House Leadership & Guest Experience Lead

Won't Stop Operations; Indianapolis (IN); Sur place; USD 45 000 - 60 000; Plein temps

Résumé du poste

Won’t Stop Operations in Indianapolis is seeking an Assistant General Manager to lead front-of-house operations, elevating guest experiences and mentoring the FoH team. You will manage service standards, scheduling, inventory, and policy execution in collaboration with the GM to hit budget goals.

The AGM will actively supervise floor operations, conduct pre-shift meetings, review POS transactions, handle guest recovery, and foster a positive culture across shifts.

Qualifications

• 2+ years of experience in food and beverage management, preferably in a high-volume or upscale concept.
• Experience leading FoH teams and understanding service standards, guest recovery, and POS systems.
• Valid food handler and liquor licenses as required by local regulations.
• Strong communication and interpersonal skills.
• Detail-oriented with the ability to prioritize tasks and meet deadlines.
• Passionate about guest service and team development.
• Professional, approachable, and solutions focused.
• Ability to handle confidential information with discretion.

Responsabilités

• Lead all FoH operations, including guest service, staffing, inventory control (beverage/dry goods), and implementation of policies and procedures.
• Collaborate with the GM to meet budget goals, execute service standards, and adapt to changing business needs.
• In partnership with GM assist with hiring, onboarding, and training for FoH team members, ensuring high performance and strong retention.
• Actively lead the floor for 5–6 hours per shift, engaging with guests, coaching the team, and supporting operational flow.
• Conduct daily pre-shift meetings to align the team around goals, service priorities, and any updates.
• Support a culture of positivity, accountability, and hospitality across all shifts.
• Review and approve POS transactions, including comps, voids, discounts, and tip reporting to ensure accuracy and compliance.
• Handle guest recovery moments with professionalism and follow-up to ensure satisfaction.
• Maintain a clean, safe, and organized work environment, supporting sanitation and service expectations.
• Collaborate on labor scheduling based on sales forecasts, staffing needs, and guest demand.
• Communicate effectively with team members, Shift Leads, and GMs to ensure smooth shift execution.
• Provide regular coaching and feedback to drive team development and promote internal growth.
• Monitor and respond to guest feedback, online reviews, and in-house surveys to support service excellence.

Connaissances

FoH leadership

Guest service management

Staffing & scheduling

POS systems

Communication skills

Discretion with sensitive information

Outils

POS systems

Inventory control

Description du poste

Won’t Stop Operations in Indianapolis is seeking an Assistant General Manager to lead front-of-house operations, elevating guest experiences and mentoring the FoH team. You will manage service standards, scheduling, inventory, and policy execution in collaboration with the GM to hit budget goals.

The AGM will actively supervise floor operations, conduct pre-shift meetings, review POS transactions, handle guest recovery, and foster a positive culture across shifts.