Hotel AGM: Lead Front Office & Housekeeping (Bonus Eligible)

LBA Hospitality; Dothan (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonus

Insurance

PTO & holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is seeking an Assistant General Manager to partner with the General Manager in daily Front Office, Housekeeping, and Maintenance operations. You will lead hotel associates, drive guest service excellence, and support financial and operational performance.

This on-site leadership role requires strong communication, hands-on supervision, and the ability to adapt across departments. Hilton or Marriott experience is preferred, PMS and basic accounting knowledge are a plus.

Qualifications

• 3+ years of hotel industry experience.
• 2+ years supervising at least eight associates.
• High school diploma or equivalent.
• Hilton or Marriott experience preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience with property management systems and basic accounting practices.
• Must meet company security clearance requirements.

Responsibilities

• Lead, train, coach, and develop hotel associates.
• Assist with interviewing, hiring, performance feedback, and associate development.
• Oversee Front Office, Housekeeping, and Maintenance operations.
• Manage schedules, payroll, inventory, purchasing, and other administrative functions.
• Monitor labor, expenses, and operations within established budgets.
• Ensure compliance with company policies, brand standards, safety, and security procedures.
• Resolve guest concerns professionally and ensure high-quality service.
• Maintain effective communication among departments and corporate support teams.
• Complete required operational documentation and reports.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Education

High school diploma or equivalent

Tools

PMS experience

Job description

LBA Hospitality is seeking an Assistant General Manager to partner with the General Manager in daily Front Office, Housekeeping, and Maintenance operations. You will lead hotel associates, drive guest service excellence, and support financial and operational performance.

This on-site leadership role requires strong communication, hands-on supervision, and the ability to adapt across departments. Hilton or Marriott experience is preferred, PMS and basic accounting knowledge are a plus.