Hotel Operations & Guest Experience Leader

Home2 Richmond; Richmond (IN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Quarterly Bonus Potential: Up to 40%

401(k) Match

Paid Time Off

Job summary

Ivy Hospitality is seeking a dynamic Hotel General Manager to oversee a select service and extended stay property in Indiana. You will manage daily operations, ensure guest satisfaction, monitor budgets, and engage a diverse team to deliver exceptional service.

The role requires a hands-on, collaborative leader who mentors managers, drives revenue, and upholds Ivy Hospitality’s values. A focus on safety, compliance, and community presence is essential.

Responsibilities

• Oversee all hotel operations, including front desk, housekeeping, maintenance, and F&B (if applicable).
• Ensure compliance with brand standards and Ivy Hospitality policies.
• Monitor and manage daily financial performance, including budgeting, forecasting, and cost control.
• Effectively manage and control all operational expenses including labor, overtime, supplies, etc., enforce procurement guidelines, and implement cost-saving strategies.
• Lead, mentor, and develop a team including Assistant General Managers, Executive Housekeepers, Maintenance Technicians, and F&B staff.
• Foster a positive, inclusive, and collaborative work environment.
• Conduct regular performance reviews, provide coaching, and implement professional development plans.
• Ensure exceptional guest service standards are consistently met.
• Address and resolve guest complaints and issues promptly and effectively.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Collaborate with sales and revenue leaders to develop and execute strategies to maximize occupancy and revenue.
• Participate in local market sales activities and community events to promote the hotel.
• Analyze market trends and competitor performance to inform pricing and promotional strategies.
• Ensure the hotel complies with all local, state, and federal regulations.
• Implement and monitor health and safety protocols to ensure a safe environment for guests and staff.
• Maintain accurate records and documentation as required by law and company policy.

Job description

Ivy Hospitality is seeking a dynamic Hotel General Manager to oversee a select service and extended stay property in Indiana. You will manage daily operations, ensure guest satisfaction, monitor budgets, and engage a diverse team to deliver exceptional service.

The role requires a hands-on, collaborative leader who mentors managers, drives revenue, and upholds Ivy Hospitality’s values. A focus on safety, compliance, and community presence is essential.