Hotel Assistant General Manager — Lead Operations & Guest Experience

ADP, Inc.; Hammond (IN); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

401(k) Offered

Paid time off and holidays

Professional development and growth-op

Job summary

undisclosed company in Hammond, IN is seeking an experienced Assistant General Manager (AGM) to oversee daily hotel operations, drive guest satisfaction, and support departments to maintain high performance. The AGM will lead a hands-on, service-focused team in a full-service hotel environment.

The role requires strong leadership, financial acumen, and the ability to manage multiple departments while upholding brand standards.

Qualifications

• Minimum 3 years of experience in an Assistant General Manager or senior operational leadership role within a full-service hotel.
• Strong understanding of hotel operations, financial acumen, and guest service principles.
• Proven ability to lead teams, develop talent, and foster a positive workplace culture.
• Excellent communication, organizational, and decision-making skills.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

Responsibilities

• Assist the General Manager in the daily management of hotel operations across all departments (front office, housekeeping, food & beverage, maintenance, etc.).
• Lead and mentor department managers and staff to drive performance, service excellence, and guest satisfaction.
• Ensure brand standards and service protocols are consistently met or exceeded.
• Monitor and analyze hotel performance metrics, including occupancy, revenue, guest satisfaction, and operating costs.
• Collaborate with the sales and marketing team to drive occupancy and revenue through effective strategies and local partnerships.
• Manage guest relations and resolve operational issues quickly and professionally.
• Assist in budgeting, forecasting, and financial planning activities.
• Oversee hiring, onboarding, scheduling, and performance management processes in collaboration with department heads.
• Ensure compliance with health, safety, and local regulatory requirements.

Skills

Leadership

Operations management

Budgeting

Guest service

Communication

Decision making

Education

Bachelor’s degree in Hospitality Management/Business Administration

Job description

undisclosed company in Hammond, IN is seeking an experienced Assistant General Manager (AGM) to oversee daily hotel operations, drive guest satisfaction, and support departments to maintain high performance. The AGM will lead a hands-on, service-focused team in a full-service hotel environment.

The role requires strong leadership, financial acumen, and the ability to manage multiple departments while upholding brand standards.