Hotel AGM: Lead Operations & Guest Experience

Mehr Consultancy; Irving (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

Mehr Consultancy in Irving, TX is seeking an Assistant General Manager to help oversee hotel operations, guest satisfaction, and profitability. The role requires strong leadership, organizational, and customer service abilities.

The AGM supports the GM, supervises departments, and assists in hiring, training, and financial reporting. On-site presence and flexibility, including weekends and holidays, are expected.

Qualifications

• 3+ years in hotel management or a related leadership role.
• Strong leadership, problem-solving, and communication skills.
• Familiarity with property management systems (PMS) and financial reports.
• Flexible availability, including weekends and holidays.

Responsibilities

• Assist in managing hotel departments, ensuring compliance with brand standards and policies.
• Monitor guest satisfaction and implement improvements.
• Supervise department managers, assist in hiring, training, and performance evaluations.
• Support financial management, including budgeting, expense control, and financial reporting.
• Resolve guest complaints, enhance guest relations, and encourage repeat business.
• Assist in sales and marketing efforts to drive revenue and occupancy.
• Ensure compliance with health, safety, and security regulations.
• Act as GM in their absence and perform other assigned duties.

Skills

Leadership

Problem solving

Communication

Financial acumen

Team-building

Strategic thinking

Tools

Property Management System (PMS)

Job description

Mehr Consultancy in Irving, TX is seeking an Assistant General Manager to help oversee hotel operations, guest satisfaction, and profitability. The role requires strong leadership, organizational, and customer service abilities.

The AGM supports the GM, supervises departments, and assists in hiring, training, and financial reporting. On-site presence and flexibility, including weekends and holidays, are expected.