Hotel Front Desk & Guest Experience Leader

Mehr Consultancy; Galesburg (IL); On-site; USD 24,796 - 28,929; Full time

Job summary

Mehr Consultancy is seeking a Front Office Manager to lead the hotel front desk operations in Galesburg, IL. The role supervises staff, greets guests, and resolves inquiries to maintain a professional lobby environment.

The position requires strong leadership, time management, and communication skills, with a pay rate of $18–$21 hourly. Prior hospitality and front desk experience are essential.

Qualifications

• Minimum 2 years of hospitality experience.
• Minimum 2 years of front desk experience.
• At least 1 year of supervisory experience.
• Proficiency in Windows OS and company-approved spreadsheets and word processing.
• Strong verbal and written communication skills.
• Ability to handle guest complaints and resolve issues promptly.
• Ability to manage time effectively in high-pressure situations.
• High school diploma or equivalent.

Responsibilities

• Led and trained front desk staff, and managed shift schedules.
• Process guest check-ins, confirm reservations, assign rooms, and issue room keys.
• Handle confidential guest information with integrity.
• Resolve guest complaints and requests in a friendly, professional manner.
• Ensure the lobby and common areas are clean and welcoming.
• Manage cash drawer contents and transactions during shifts.
• Coordinate with Housekeeping/Maintenance to ensure room readiness.
• Process payments (cash, debit, credit) and check-outs, resolving any charges.
• Generate daily reports (arrivals, departures, special requests) and ensure accuracy.
• Supervise staff performance and complete performance reviews.
• Assist guests with directions and information about the property and local areas.
• Perform administrative duties such as filing and updating records.
• Ensure all front desk activities (bookings, appointments, calls, emails) are handled efficiently.
• Complete other duties as assigned.

Skills

Front desk experience

Leadership

Customer service

Time management

Communication

Education

High school diploma or equivalent

Tools

Windows OS

Spreadsheets

Word processing

Job description

Mehr Consultancy is seeking a Front Office Manager to lead the hotel front desk operations in Galesburg, IL. The role supervises staff, greets guests, and resolves inquiries to maintain a professional lobby environment.

The position requires strong leadership, time management, and communication skills, with a pay rate of $18–$21 hourly. Prior hospitality and front desk experience are essential.