Hotel Operations & Guest Experience Manager

Island Hospitality Management; Dedham (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,,

HSA & FSA plans

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits including transit &

Pet Insurance

PTO and Payroll Incentives for Annual

Employee Assistance Program

Wellness Subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan with matching

Job summary

Island Hospitality is seeking an Operations Manager to supervise the Housekeeping and Front Desk departments, ensuring guest satisfaction and high product quality standards. The role involves coordinating scheduling, training, and financial controls while promoting excellent guest service across all hotel operations.

Responsibilities include managing daily operations, collaborating with other departments, and handling oversell scenarios.

Qualifications

• Ensure departments meet guest service expectations with proactive leadership.
• Prepare schedules in line with budgets and forecasts.
• Train staff in cash handling, vouchers, inventories and receivables.
• Inform guests of facilities and services and upsell when appropriate.
• Coordinate check-in/check-out procedures and hotel operations.

Responsibilities

• Supervise Housekeeping and Front Desk to ensure service quality.
• Oversee front desk operations and guest satisfaction initiatives.
• Collaborate with other departments to maintain smooth operations.
• Monitor bookings and manage oversells for specific room types.

Skills

Guest service

Team leadership

Scheduling

Budgeting

Training

Communication

Problem solving

Multitasking

Customer relations

Tools

POS & PMS systems

Job description

Island Hospitality is seeking an Operations Manager to supervise the Housekeeping and Front Desk departments, ensuring guest satisfaction and high product quality standards. The role involves coordinating scheduling, training, and financial controls while promoting excellent guest service across all hotel operations.

Responsibilities include managing daily operations, collaborating with other departments, and handling oversell scenarios.