Hospitality Ops Lead: Guest Experience & Front Desk

Residence Inn Silicon Valley I; Sunnyvale (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Company Match

Paid Time Off

Paid Sick Leave

Vacation Time

Life Insurance

Employee Discounts

Commuter Benefits

Wellness Program

Pet Insurance

Referral Bonus

Job summary

Island Hospitality in Sunnyvale, CA seeks an Operations Manager to supervise the Housekeeping and Front Desk teams, ensuring guest satisfaction and consistent quality across services and amenities.

This role will plan staff schedules, oversee training and budgeting procedures, coordinate with other departments, assist check-in/check-out, and drive outstanding guest service with a proactive, hospitality-focused leadership style.

Qualifications

• Experience managing hotel front desk and housekeeping operations.
• Ability to manage schedules and budgets.
• Strong guest service orientation and problem solving.
• Excellent communication and leadership skills.

Responsibilities

• Supervise Housekeeping and Front Desk operations.
• Ensure guest satisfaction and quality standards.
• Prepare team member schedules aligned with budgets.
• Train staff in cash handling and inventories.
• Coordinate with other departments for smooth operations.
• Assist with check-in/check-out and guest inquiries.

Skills

Customer service

Multitasking

Team leadership

Problem solving

Communication

Guest service

Tools

POS systems

PMS systems

Job description

Island Hospitality in Sunnyvale, CA seeks an Operations Manager to supervise the Housekeeping and Front Desk teams, ensuring guest satisfaction and consistent quality across services and amenities.

This role will plan staff schedules, oversee training and budgeting procedures, coordinate with other departments, assist check-in/check-out, and drive outstanding guest service with a proactive, hospitality-focused leadership style.