Dual Front Office Manager - Guest Experience Leader

Island Hospitality Management; Ashburn (VA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Healthcare

Paid time off

401(k) plan

Employee discounts

Job summary

Island Hospitality Management seeks a Dual Front Office Manager to oversee front desk operations, ensure guest satisfaction, and uphold product quality standards. You will manage staffing, training, and coordination with other departments to maintain smooth check-ins and accurate bookings.

The role requires flexibility in scheduling and a proactive approach to guest services, with a focus on maintaining high service levels and operational efficiency across the property.

Qualifications

• Experience in hotel front office operations preferred.
• Ability to manage schedules within budgets.
• Strong guest service focus and problem-solving skills.
• Excellent communication and leadership abilities.
• Willingness to work flexible hours.

Responsibilities

• Oversee front desk operations and guest satisfaction.
• Prepare staff schedules aligned with budgets.
• Train staff on cash handling and financial controls.
• Assist guests with hotel services and local attractions.
• Coordinate with departments to ensure room readiness.
• Monitor bookings and oversell situations.

Skills

PMS Systems proficiency

Multi-tasking & time management

Guest service excellence

Problem solving

Communication skills

Team leadership

Tools

PMS Software

Job description

Island Hospitality Management seeks a Dual Front Office Manager to oversee front desk operations, ensure guest satisfaction, and uphold product quality standards. You will manage staffing, training, and coordination with other departments to maintain smooth check-ins and accurate bookings.

The role requires flexibility in scheduling and a proactive approach to guest services, with a focus on maintaining high service levels and operational efficiency across the property.