Hotel Operations Director — Guest Experience & Front Desk

Island Hospitality Management; Durham (NC); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Healthcare benefits

Dental and Vision

HSA/FSA plans

401(k) retirement plan

Employee discounts

Paid time off

Job summary

Island Hospitality Management in Durham, NC is seeking a Director of Operations to oversee the Housekeeping and Front Desk departments, ensuring guest satisfaction and high quality standards across operations.

The role requires coordinating schedules, training staff in cash handling and PMS systems, and collaborating with other departments to keep operations running smoothly. This is a full-time position with potential for flexible hours and a strong emphasis on guest service excellence.

Qualifications

• Experience in hotel operations preferred.
• Proven ability to manage multiple tasks and deadlines.
• Strong guest-service orientation and problem-solving skills.

Responsibilities

• Oversee Housekeeping and Front Desk to meet guest expectations and quality standards.
• Coordinate team member schedules within budget and forecasts.
• Train staff on cash handling, inventories, and PMS/POS procedures; monitor compliance.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.

Skills

Guest service

Multitasking

Communication

Leadership

Driver's License

Budget awareness

Job description

Island Hospitality Management in Durham, NC is seeking a Director of Operations to oversee the Housekeeping and Front Desk departments, ensuring guest satisfaction and high quality standards across operations.

The role requires coordinating schedules, training staff in cash handling and PMS systems, and collaborating with other departments to keep operations running smoothly. This is a full-time position with potential for flexible hours and a strong emphasis on guest service excellence.