Guest Experience Lead - Front Desk

Island Hospitality Management; Durham (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid time off

Employee assistance

Wellness benefits

Commuter benefits

Room nights discount

Career growth

Job summary

Island Hospitality Management is seeking a Front Desk Supervisor to oversee the front desk operations and ensure guest satisfaction. You will plan and supervise a diverse workforce to ensure smooth and profitable operations, serving as a reference for team members, vendors, and guests.

The role may require flexible scheduling and the ability to adapt to varying occupancy and seasonality while maintaining service standards and product quality across properties.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
• Assist in creating and distributing the team member schedule in a timely manner

Skills

Team player

Problem solving

Stress management

Guest service

Job description

Island Hospitality Management is seeking a Front Desk Supervisor to oversee the front desk operations and ensure guest satisfaction. You will plan and supervise a diverse workforce to ensure smooth and profitable operations, serving as a reference for team members, vendors, and guests.

The role may require flexible scheduling and the ability to adapt to varying occupancy and seasonality while maintaining service standards and product quality across properties.