Hotel Operations & Guest Experience Manager

Island Hospitality Management, LLC.; Dedham (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Healthcare: Medical, Dental, Vision

HSA & FSA plans

Dependent care FSA

Identity Theft Protection

Commuter benefits

Pet Insurance

Paid time off & payroll incentives

Employee Assistance Program

Wellness subscriptions

Paid Sick & Vacation

Family Leave

401(k) with company match

Job summary

Island Hospitality Management, LLC. is seeking an Operations Manager to supervise the Housekeeping and Front Desk departments, ensuring guest satisfaction and adherence to service and quality standards.

You will oversee daily operations, help resolve guest issues, and support budgeting and forecasting with a flexible schedule. You will train staff, coordinate with other departments, manage check-in/out procedures, and monitor bookings to prevent oversells.

Qualifications

• Must handle guest service with professionalism and efficiency.
• Able to prepare and manage staff schedules within budget.
• Experience training staff and handling HR responsibilities (recruiting, onboarding, evaluations).
• Coordinate with departments to ensure smooth hotel operations.
• Assist in check-in/check-out procedures and guest services.

Responsibilities

• Supervise Housekeeping and Front Desk to meet guest service expectations.
• Ensure front desk, guest satisfaction, and product quality standards are met.
• Oversee scheduling, training, and disciplinary actions as needed.
• Monitor daily bookings and coordinate with team during oversells.

Skills

Multitasking

Time management

Team player

Problem solving

Guest service

Stress management

Tools

POS & PMS systems

Job description

Island Hospitality Management, LLC. is seeking an Operations Manager to supervise the Housekeeping and Front Desk departments, ensuring guest satisfaction and adherence to service and quality standards.

You will oversee daily operations, help resolve guest issues, and support budgeting and forecasting with a flexible schedule. You will train staff, coordinate with other departments, manage check-in/out procedures, and monitor bookings to prevent oversells.