Executive Housekeeper: Lead Operations & Guest Excellence

Island Hospitality Management, LLC.; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) plan

Employee discounts

Wellness program

Job summary

Island Hospitality Management, LLC. seeks an Executive Housekeeper to oversee housekeeping operations, staff, and quality across the department while ensuring guests receive top-tier service and revenue is optimized.

The role may require flexible scheduling and involves supervising room attendants, inspectors, and laundry staff; budgeting, purchasing, and HR duties are included to drive department performance.

Qualifications

• Knowledge of budget preparation, payroll, and cost spending controls.
• Strong initiative and desire for achievement as a team player.
• Ability to handle problems in the workplace including anticipating, preventing, identifying, and solving problems.
• Ability to work well in stressful situations.
• Available and approachable for guests while providing excellent guest service.
• Valid Driver's License is preferred.

Responsibilities

• Provide basic housekeeping duties including changing sheets, towels, restocking supplies, vacuuming, dusting, cleaning, and arranging rooms after checkout.
• Conduct daily room inspections to ensure rooms meet brand and company standards.
• Supervise room inspectors, attendants, houseperson and laundry attendants across housekeeping operations.
• Keep inventory of uniforms and supplies; place requisitions when needed.
• Forecast, monitor, and control budget components to maximize revenue and minimize expenses.
• Ensure departments meet or exceed guest service expectations.
• Control all purchases for the department, mindful of quality and cost.
• Prepare team member schedules aligned with budgets and forecasts.
• Manage HR functions including recruiting, onboarding, performance evaluations, training, and disciplinary actions.

Skills

Budgeting

Staff supervision

Guest service

Problem solving

Scheduling

Communication

Job description

Island Hospitality Management, LLC. seeks an Executive Housekeeper to oversee housekeeping operations, staff, and quality across the department while ensuring guests receive top-tier service and revenue is optimized.

The role may require flexible scheduling and involves supervising room attendants, inspectors, and laundry staff; budgeting, purchasing, and HR duties are included to drive department performance.