Hotel Operations & Guest Experience Leader

Extended-Stay-Hotel; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

ESA Management, LLC is seeking a General Manager/Assistant General Manager for a Long Island hotel. You will lead operations, drive guest satisfaction, and manage a team to uphold brand standards and financial goals.

The role requires hospitality leadership experience, strong communication, and the ability to train staff and manage labor within budget. On-site work and active supervision are expected.

Qualifications

• Minimum three years related hospitality management experience.
• Customer experience required.
• Must have a valid driver’s license and pass a motor vehicle check.

Responsibilities

• Lead hotel operations to achieve guest satisfaction targets and strong associate engagement.
• Ensure rooms and public spaces meet cleanliness and brand standards.
• Recruit, interview, screen, and hire; onboard and train associates.
• Control labor costs and staffing through scheduling and productivity reports.
• Monitor guest feedback and respond to postings to maintain service levels.

Skills

English communication

Writing skills

One-on-one presentation

Professional guest service

Spanish helpful

Education

Two-year degree preferred

Tools

Basic computer skills

Job description

ESA Management, LLC is seeking a General Manager/Assistant General Manager for a Long Island hotel. You will lead operations, drive guest satisfaction, and manage a team to uphold brand standards and financial goals.

The role requires hospitality leadership experience, strong communication, and the ability to train staff and manage labor within budget. On-site work and active supervision are expected.