Front Office Leader: Guest Experience & Training

Grove Hotel Group LTD (Hampton Inn); Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Training and growth opportunities

Medical benefits

Paid holidays and vacation time

401k retirement plan

Job summary

Hospitality America, owner of Hampton Inn Coconut Grove Miami, is seeking a Front Office Manager to lead the front desk and deliver superior guest experiences. You will train, coach, and mentor staff to ensure exceptional check-in/out service and resolve guest issues efficiently.

Ideal candidates have 1-2 years in customer service leadership, strong communication skills, and the ability to multitask in a fast-paced hotel environment. Competitive compensation and benefits are offered.

Qualifications

• 1-2 years of customer service leadership preferred.
• Familiarity with hotel operations and front desk procedures.
• Excellent verbal and written communication skills.
• Ability to handle multiple responsibilities simultaneously.

Responsibilities

• Lead daily front desk operations to provide superior check-in/check-out.
• Solve guest issues with win/win solutions and empower staff.
• Implement processes that meet or exceed guest satisfaction.
• Ensure staff are trained in front desk operations and brand standards.
• Recruit, mentor, and support staff to perform at their best.
• Provide development opportunities to improve leadership.
• Oversee cash handling, vouchers, inventories, and receivables.
• Produce timely, accurate financial reports.
• Maintain personnel files compliant with laws.

Skills

Leadership

Communication

Multitasking

Education

Hospitality industry experience

Job description

Hospitality America, owner of Hampton Inn Coconut Grove Miami, is seeking a Front Office Manager to lead the front desk and deliver superior guest experiences. You will train, coach, and mentor staff to ensure exceptional check-in/out service and resolve guest issues efficiently.

Ideal candidates have 1-2 years in customer service leadership, strong communication skills, and the ability to multitask in a fast-paced hotel environment. Competitive compensation and benefits are offered.