Guest Experience Lead - Front Desk Supervisor

Mr-C-Coconut-Grove; Miami (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Vacation time

Paid time off (PTO)

Parking

Meals

Job summary

Mr. C Coconut Grove is seeking a Front Desk Supervisor to lead the front desk team and deliver outstanding hospitality to guests. You will oversee daily operations, check-in/check-out efficiency, and guest inquiries while ensuring a memorable guest experience.

The role requires supervisory experience in hospitality, strong leadership, and excellent communication. Experience with hotel software and MS Office is preferred; flexibility to work varied shifts is expected.

Qualifications

• Minimum front desk supervisory experience.
• Strong leadership and team-motivation skills.
• Excellent customer service and communication abilities.
• Proficiency with hotel management software and Microsoft Office.

Responsibilities

• Supervise front desk staff and give guidance as needed.
• Greet guests warmly and address their needs promptly.
• Manage room inventory, reservations and guest accounts.
• Resolve guest complaints professionally and promptly.

Skills

Leadership

Customer service

Communication

Hotel management software

Microsoft Office

Flexibility

Staff supervision

Education

Bachelor's degree in Hospitality Management

Job description

Mr. C Coconut Grove is seeking a Front Desk Supervisor to lead the front desk team and deliver outstanding hospitality to guests. You will oversee daily operations, check-in/check-out efficiency, and guest inquiries while ensuring a memorable guest experience.

The role requires supervisory experience in hospitality, strong leadership, and excellent communication. Experience with hotel software and MS Office is preferred; flexibility to work varied shifts is expected.