Banquet Operations Leader – Luxury Hotel Events

Mr C Coconut Grove; Miami (FL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Holiday pay

Vacation time

Paid time off (PTO)

Parking

Meals

Job summary

Mr. C Miami Coconut Grove is seeking a Banquets Manager in South Florida to lead the banquets team, uphold service standards, and ensure exceptional guest experiences for all events. The role emphasizes leadership, event planning, and cross-department collaboration to deliver memorable gatherings.

Ideal candidates bring 3+ years of management and at least 2 years in hospitality, with flexibility for nights, weekends, and holidays. Competitive benefits accompany the position.

Qualifications

• Bachelor’s Degree preferable or industry training equivalent.
• Minimum of 3 year previous Management experience required.
• Minimum of 2 years of Hospitality experience required.

Responsibilities

• Lead and support the banquets team in delivering exceptional customer service and meeting guest expectations for all events and gatherings.
• Provide clear leadership and guidance on the hotel's service standards, ensuring the highest levels of hospitality are consistently reflected.
• Implement effective strategies to enhance guest satisfaction, addressing concerns promptly and professionally to resolve any issues.
• Foster a positive and cooperative atmosphere across various hotel departments, promoting collaboration and teamwork.
• Maintain a positive environment for all events, celebrations, and social gatherings, ensuring a memorable experience for guests and encouraging future retention.
• Oversee the planning and execution of banquet events, ensuring all aspects meet or exceed guest expectations.
• Monitor and evaluate banquet operations, making necessary adjustments to improve service quality and efficiency.
• Develop and train team members to uphold hotel standards and deliver excellent service.
• Coordinate with other hotel departments to ensure seamless integration and execution of events.
• guest feedback and implement improvements based on suggestions to continuously enhance the banquet experience.

Skills

Interpersonal skills

Communication

Problem-solving

Leadership

Guest service

Education

Bachelor’s Degree preferable or industry training equivalent

Job description

Mr. C Miami Coconut Grove is seeking a Banquets Manager in South Florida to lead the banquets team, uphold service standards, and ensure exceptional guest experiences for all events. The role emphasizes leadership, event planning, and cross-department collaboration to deliver memorable gatherings.

Ideal candidates bring 3+ years of management and at least 2 years in hospitality, with flexibility for nights, weekends, and holidays. Competitive benefits accompany the position.