Hotel Operations & Guest Experience Lead

ARK; Independence Township (OH); On-site; USD 48,000 - 58,000; Full time

Job summary

ARK is seeking an assistant general manager to partner with our hotel’s general manager on daily operations and guest service. The ideal candidate will manage staff and department operations when the GM is unavailable and uphold ARK’s commitment to 5-star service.

Candidates should hold a bachelor's degree in hospitality management, at least 3 years in hotel or hospitality roles, and a proven track record in team leadership, budgeting, and maintaining high guest satisfaction.

Qualifications

• Bachelor’s degree in hospitality management.
• 3+ years of hotel or hospitality experience.
• Strong leadership and guest-service focus.

Responsibilities

• Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed.
• Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability.
• Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service.
• Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support.
• Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations.

Skills

Organizational skills

Communication skills

Problem-solving skills

Team management

Guest-first service

Education

Bachelor's degree in Hospitality Management

High school diploma or GED

Job description

ARK is seeking an assistant general manager to partner with our hotel’s general manager on daily operations and guest service. The ideal candidate will manage staff and department operations when the GM is unavailable and uphold ARK’s commitment to 5-star service.

Candidates should hold a bachelor's degree in hospitality management, at least 3 years in hotel or hospitality roles, and a proven track record in team leadership, budgeting, and maintaining high guest satisfaction.