5-Star Hotel Operations Lead

ARK; Bozeman (MT); On-site; USD 50,000 - 60,000; Full time

Job summary

ARK in Bozeman, MT is seeking an experienced assistant general manager to help the general manager plan and oversee daily hotel operations. You will supervise staff, handle guest issues, and uphold our 5-star service standards when the GM is unavailable.

The ideal candidate holds a bachelor's degree in hospitality management and brings at least three years of managerial experience in hospitality. Strong budgeting, problem solving, and leadership skills are essential to deliver exceptional

Qualifications

• Bachelor's degree in Hospitality Management (preferred).
• 3+ years managerial experience in hospitality.
• Strong focus on guest satisfaction and service quality.
• Budgeting and cost-control experience.

Responsibilities

• Lead daily hotel operations to ensure seamless guest experiences and maintain 5-star standards.
• Collaborate with the general manager to implement strategies for guest satisfaction and efficiency.
• Supervise and motivate staff to foster a positive, productive work environment.
• Address and resolve guest inquiries promptly to turn challenges into improvements.
• Monitor and manage hotel budgets to meet financial goals while upholding quality.
• Coordinate with department heads to streamline processes and improve service delivery.
• Oversee staff training and development, empowering teams to excel.
• Propose adjustments to increase profitability by assessing department performance.
• Ensure compliance with local, state, and federal policies and brand standards.
• Support the general manager in daily hotel operations to meet guest service standards.

Skills

Staff supervision

Customer service

Budgeting

Regulatory compliance

Guest inquiry resolution

Team leadership

Communication

Problem solving

Education

Bachelor's degree in Hospitality Management

Job description

ARK in Bozeman, MT is seeking an experienced assistant general manager to help the general manager plan and oversee daily hotel operations. You will supervise staff, handle guest issues, and uphold our 5-star service standards when the GM is unavailable.

The ideal candidate holds a bachelor's degree in hospitality management and brings at least three years of managerial experience in hospitality. Strong budgeting, problem solving, and leadership skills are essential to deliver exceptional