Assistant Hotel GM: Guest-First Operations Leader

ARK; Kissimmee (FL); On-site; USD 50,000 - 62,000; Full time

Job summary

ARK in Kissimmee, FL is seeking an experienced assistant general manager to work with our general manager in planning and overseeing daily hotel operations. The role includes stepping in for the GM when needed and leading a team to deliver a 5-star guest experience.

The ideal candidate has 3+ years in hospitality management and a bachelor's degree in hospitality management is strongly preferred. A strong focus on guest satisfaction and budget adherence is essential.

Qualifications

• 3+ years of management experience in hospitality.
• Bachelor's degree in hospitality management preferred.
• High school diploma or GED required.

Responsibilities

• Collaborate with department heads and GM to develop an annual budget and monitor profitability.
• Ensure compliance with company policies and local, state, and federal laws.
• Ensure guest service standards are met daily in coordination with GM.
• Identify profitability improvement opportunities by analyzing department performance.
• Support HR to improve turnover, motivation, and staff retention.

Skills

Leadership experience

Customer service

Budget management

Guest service standards

Education

Bachelor's in hospitality management

High school diploma or GED

Job description

ARK in Kissimmee, FL is seeking an experienced assistant general manager to work with our general manager in planning and overseeing daily hotel operations. The role includes stepping in for the GM when needed and leading a team to deliver a 5-star guest experience.

The ideal candidate has 3+ years in hospitality management and a bachelor's degree in hospitality management is strongly preferred. A strong focus on guest satisfaction and budget adherence is essential.