Hotel General Manager - Drive Revenue, Service & Growth

ARK; Cartersville (GA); On-site; USD 60,000 - 81,000; Full time

Job summary

ARK is seeking a General Manager to oversee all aspects of the hotel in line with our vision and core values. This role focuses on maximizing financial performance, guest satisfaction, and staff development, with duties including hiring and training staff and maintaining 24-hour availability.

You will lead budgets, revenue strategies, and daily operations while promoting exceptional guest service and high team performance across the property.

Qualifications

• High school diploma or GED required; advanced education in hospitality preferred.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Previous experience as a hotel manager, assistant manager, or hotel department manager required.
• Strong leadership and interpersonal skills with a proven ability to manage teams effectively.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Manage budgets, maximize revenue, and maintain financial and statistical records.
• Recruit, train, mentor, and supervise hotel staff to create a high-performing, guest-focused team.
• Perform administrative duties, such as payroll, bank deposits, and completing operational checklists.
• Oversee daily operations, including room bookings, event planning, and maintenance.
• Handle guest complaints and queries, promoting exceptional customer service.

Skills

Leadership

Interpersonal skills

Education

High school diploma or GED

Advanced education in hospitality

Tools

Microsoft Office Suite

Job description

ARK is seeking a General Manager to oversee all aspects of the hotel in line with our vision and core values. This role focuses on maximizing financial performance, guest satisfaction, and staff development, with duties including hiring and training staff and maintaining 24-hour availability.

You will lead budgets, revenue strategies, and daily operations while promoting exceptional guest service and high team performance across the property.