Guest-Centric Hotel General Manager

ARK; Puyallup (WA); On-site; USD 63,000 - 77,000; Full time

Job summary

ARK is seeking a dynamic General Manager to lead our busy hotel and drive guest satisfaction. You will recruit and train staff, manage all hotel departments, and ensure outstanding service. A minimum of 5 years of leadership experience in hospitality is required to align with our high standards.

The position focuses on strategic planning, revenue optimization, and creating an environment that delivers a 5-star guest experience while mentoring teams for continued growth.

Qualifications

• 5+ years of experience leading a hotel or hospitality team.
• Strong focus on guest satisfaction and service quality.
• Proven track record of managing a team and driving revenue growth.

Responsibilities

• Create a budget to maximize profit while maintaining guest satisfaction.
• Lead sales and marketing efforts for the hotel's services and amenities.
• Oversee cleanliness and upkeep of rooms, public areas, and grounds.
• Provide vision and strategy to staff to deliver exceptional guest service and financial success.

Skills

Team management

Guest service

Budgeting

Communication

Leadership

Education

High school diploma

Hospitality degree preferred

Job description

ARK is seeking a dynamic General Manager to lead our busy hotel and drive guest satisfaction. You will recruit and train staff, manage all hotel departments, and ensure outstanding service. A minimum of 5 years of leadership experience in hospitality is required to align with our high standards.

The position focuses on strategic planning, revenue optimization, and creating an environment that delivers a 5-star guest experience while mentoring teams for continued growth.