Hotel Operations & Guest Experience Lead

Highgate Hotels L.P.; Honolulu (HI); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Paid vacation

Job summary

Highgate Hotels in Honolulu seeks an Assistant General Manager to drive profitability through revenue generation, cost control, and employee development while upholding hotel standards.

We value a minimum of 6 years in progressive hotel management, with strong leadership and financial acumen. The role demands overseeing diverse departments, strategic planning, and ensuring guest satisfaction at a premier property.

Qualifications

• At least 6 years of progressive hotel management experience, preferably in a related position, with extensive operational experience at Department Head or Director Level.
• Must be proficient in Windows, Company approved spreadsheets and word processing.

Responsibilities

• Lead daily stand-ups across departments and ensure effective communication.
• Oversee housekeeping, front office, and security operations.
• Manage budget, revenue, and cost controls.
• Develop managers through training programs.
• Ensure PCI compliance and safety standards.

Skills

Hotel management

Leadership

Communication

Windows proficiency

Spreadsheets

Word processing

Job description

Highgate Hotels in Honolulu seeks an Assistant General Manager to drive profitability through revenue generation, cost control, and employee development while upholding hotel standards.

We value a minimum of 6 years in progressive hotel management, with strong leadership and financial acumen. The role demands overseeing diverse departments, strategic planning, and ensuring guest satisfaction at a premier property.