Hotel Operations Leader - Profitability & Guest Experience

Highgate; Honolulu (HI); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) retirement plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels is seeking an experienced Assistant General Manager to drive profitability, revenue, and cost control across the property while developing a high-performance team. You will uphold brand standards and coordinate with senior leadership to optimize operations and guest satisfaction.

The role requires extensive hotel management experience, leadership of multi-department teams, and a strong focus on training, budgeting, and compliance with company SOPs.

Qualifications

• At least 6 years of progressive hotel management experience, preferably in a related position, with extensive operational experience at Department Head or Director Level.
• Must be proficient in Windows, Company approved spreadsheets and word processing.

Responsibilities

• Conduct daily stand-up meeting with all departments to review the hotel’s daily activities and ensure good communication.
• Ensure that daily stand-ups are being held in all departments as appropriate.
• Tour the operating departments, daily making adjustments as needed via department heads.
• Oversee all aspects of Housekeeping, including but not limited to: effective leadership, proper staffing, cleanliness of all guest rooms and public spaces, prompt and courteous execution of guest requests.
• Work closely with Director of Rooms to oversee all Front Office Operations.
• Oversee Oceanarium including curator, staffing, safety, and maintenance.
• Oversee Security Department with respect to staffing, building safety and security, policies and procedures; oversee safety committee and ensure all training is completed and turned into HR for accurate records.
• Act as liaison for the hotel with retail tenants.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Participate in preparing the monthly Executive Summary, Weekly Updates, and other reports as needed
• Hold a monthly fitness review with all department managers and available supervisors.

Skills

Windows

Spreadsheets

Word processing

Job description

Highgate Hotels is seeking an experienced Assistant General Manager to drive profitability, revenue, and cost control across the property while developing a high-performance team. You will uphold brand standards and coordinate with senior leadership to optimize operations and guest satisfaction.

The role requires extensive hotel management experience, leadership of multi-department teams, and a strong focus on training, budgeting, and compliance with company SOPs.