Hotel Operations Leader — Assistant General Manager

externalmanagement-highgate; Hawaii; On-site; USD 95,000 - 150,000; Full time

Job summary

Highgate Hotels seeks an Assistant General Manager for the Kaimana Beach Hotel in Hawaii. The role focuses on profitability through revenue generation, cost control, and guest satisfaction, while developing employees and upholding hotel standards.

The position requires extensive leadership of multiple departments, coordination with HR, and adherence to Highgate SOPs. Long hours and multitasking are common, with a focus on service excellence and operational excellence.

Qualifications

• At least 6 years of progressive hotel management experience.
• Proficient in Windows, company-approved spreadsheets and word processing.
• Must have valid driver's license for the applicable state.

Responsibilities

• Lead daily stand-ups with all departments and ensure communication across hotel operations.
• Oversee Housekeeping leadership, staffing, cleanliness, and guest satisfaction.
• Direct Front Office operations in collaboration with the Director of Rooms.
• Oversee Security, Safety, and compliance with policies; manage training records.
• Prepare financial reports, conduct monthly reviews, and manage department budgets.

Skills

Windows proficiency

Spreadsheets

Word processing

Job description

Highgate Hotels seeks an Assistant General Manager for the Kaimana Beach Hotel in Hawaii. The role focuses on profitability through revenue generation, cost control, and guest satisfaction, while developing employees and upholding hotel standards.

The position requires extensive leadership of multiple departments, coordination with HR, and adherence to Highgate SOPs. Long hours and multitasking are common, with a focus on service excellence and operational excellence.