Hotel Operations Team Lead - Guest Experience

Extended Stay America; Melbourne (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Extended Stay America is seeking a Team Lead to support the General Manager in daily hotel operations, ensuring guest satisfaction and efficient property management. The role involves supervising associates, safeguarding safety standards, and maintaining profitability on a day-to-day basis.

Responsibilities include assisting with revenue initiatives, staff training, policy compliance, and guest issue resolution, with occasional coverage of GM duties as required.

Qualifications

• Solid English skills for reading, writing and speaking with guests and staff.
• Operate the property management system.
• Basic math for budgeting and inventory checks.
• Ability to follow written and oral instructions.
• Oversee daily activities of 8–15 hourly associates.
• Organize multiple priorities for peak efficiency.

Responsibilities

• Assist the GM in driving revenue, reducing costs and increasing guest satisfaction.
• Train associates on brand standards and performance expectations.
• Enforce company policies and safety procedures at the hotel.
• Monitor guest balances and issue refund checks as needed.
• Assist with inventory, budgeting, and maximizing GOP/EBITDA.
• Serve as first point of contact for guest service issues.

Skills

English proficiency

Follow instructions

Time management

People supervision

Communication

Education

High School Diploma or GED

Related experience/training 1–3 months

Job description

Extended Stay America is seeking a Team Lead to support the General Manager in daily hotel operations, ensuring guest satisfaction and efficient property management. The role involves supervising associates, safeguarding safety standards, and maintaining profitability on a day-to-day basis.

Responsibilities include assisting with revenue initiatives, staff training, policy compliance, and guest issue resolution, with occasional coverage of GM duties as required.