Hotel Operations & Finance Leader — Assistant GM

Pyramid Global Hospitality; Birmingham (AL); On-site; USD 56,000 - 75,000; Full time

Job summary

Pyramid Global Hospitality is seeking an experienced hospitality leader to join our Birmingham property as an Assistant General Manager. You will oversee daily hotel operations, coordinate departments, and drive service excellence in a competitive market.

This role requires a strong background in front desk and accounting, a proven leadership track, and the ability to manage budgets, staff development, and guest satisfaction.

Qualifications

• 5+ years of progressive hospitality experience in hotels.
• A college degree or equivalent in Hospitality or Travel & Tourism management.
• Hotel experience with strong Front Desk and Accounting background.

Responsibilities

• Assist the General Manager in day-to-day hotel operations with focus on accounting and financials.
• Supervise and coordinate front desk, housekeeping, F&B, maintenance and other departments.
• Ensure adherence to hotel policies, procedures and service standards.
• Foster a guest-centric culture by promoting excellent customer service.
• Address and resolve guest concerns promptly and effectively.
• Prepare regular reports on KPIs, financial metrics, and operations performance.

Skills

Leadership

Communication

Problem-solving

Budgeting

Education

Bachelor's degree in Hospitality

Tools

Front Desk System

Accounting Software

Job description

Pyramid Global Hospitality is seeking an experienced hospitality leader to join our Birmingham property as an Assistant General Manager. You will oversee daily hotel operations, coordinate departments, and drive service excellence in a competitive market.

This role requires a strong background in front desk and accounting, a proven leadership track, and the ability to manage budgets, staff development, and guest satisfaction.