ASSISTANT GENERAL MANAGER - AG ADMIN

BENCHMARK; United States; On-site; USD 56,000 - 75,000; Full time

Job summary

Pyramid Global Hospitality is seeking an experienced hospitality leader for the Birmingham Courtyard by Marriott Downtown at UAB. The role involves assisting the General Manager in day-to-day operations, overseeing financial performance, and ensuring guest satisfaction across front desk, housekeeping, F&B, and maintenance.

Ideal candidates will have 5+ years in hotel leadership, a hospitality degree, and strong communication and problem-solving skills.

Qualifications

• Proven track record as a senior hotel leader (AGM, FOM, Director of Finance/Operations or GM).
• Experience in hotel operations, front desk and accounting background is preferred.
• Strong leadership, communication, problem‑solving and decision-making skills.

Responsibilities

• Assist the General Manager with daily hotel operations and financials.
• Coordinate activities across departments (front desk, housekeeping, F&B, maintenance).
• Ensure adherence to policies, brand standards and safety protocols.
• Recruit, train and develop staff; conduct performance evaluations.
• Monitor budget and operating expenses; prepare regular performance reports.

Skills

Leadership

Communication

Problem-solving

Critical thinking

Education

Hospitality degree or equivalent

Job description

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: The Courtyard by Marriott Birmingham Downtown at UAB

The Courtyard by Marriott Birmingham Downtown at UAB is a rewarding place to work in the historic, upscale and exciting city of Birmingham—the largest city in Alabama. Live, work and play in one of Alabama's premier metropolitan areas! Working at our hotel, you'll be centrally located in Birmingham, steps from University of Alabama Hospital via an enclosed sky bridge, and just minutes from Children's Hospital of Alabama. Get to know the area around our property! For cultural enrichment and entertainment, there's the Alabama Museum of Health Sciences and Railroad Park, visit Visit Vulcan Park & Museum, home to the world's largest cast iron statue located right nearby, or spend your time off exploring Five Points South for amazing music, shops and dining. Other highlights include the Birmingham Civil Rights Institute, Barber Motorsports Park, Birmingham Museum of Art, Birmingham Zoo, Birmingham Botanical Gardens, Alabama Adventure, the Alabama Sports Hall of Fame and the Alabama Jazz Hall of Fame. And of course there's always Alabama Crimson Tide football up the road at the university's main campus in Tuscaloosa! Looking to further your education or focus on your physical fitness while working at our hotel? The University of Alabama's Birmingham campus is just a half-mile away and offers the UAB Campus Recreation Center, with cardiovascular equipment, free weights and fitness classes (for a fee). If you're more into outdoor sports, check out the Highland Park Golf Club (just a mile from the hotel) or the beautiful 54-hole golfing complex known as the Robert Trent Jones Golf Trail at Oxmoor Valley, just 11 miles from the hotel. There are hiking trails, biking trails, mountain biking, tennis facilities, bowling alleys and a nature preserve—all within 15 miles of where you'll work! Our hotel is well respected for its quality of service, clean rooms, comfortable beds and a staff that is friendly, professional and keenly aware of the importance of warm hospitality from our Front Desk to our restaurant staff to Housekeeping and our back-of-the-house operations. Guests love our contemporary-styled rooms, free WiFi, desks with ergonomic chairs, flat-screen TVs with premium cable channels, minifridges and coffeemakers. Our suites add separate living areas and microwave ovens as well. We offer a truly excellent experience—for guests and employees alike.

What you will have an opportunity to do:

• Assist the General Manager in the day-to-day management of hotel operations with a strong emphasis and responsibility in the accounting and financials of the hotel.
• Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others.
• Ensure adherence to hotel policies, procedures, and service standards.
• Foster a guest-centric culture by promoting excellent customer service and satisfaction.
• Address and resolve guest concerns and complaints promptly and effectively.
• Monitor and respond to online reviews and feedback to enhance the overall guest experience.
• Assist in budget planning and monitor financial performance against established goals.
• Help control operating expenses and manage budgets for each department.
• Participate in the recruitment, training, and development of staff.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive and inclusive work environment.
• Monitor and maintain quality standards throughout the hotel.
• Implement and enforce brand standards and ensure compliance with relevant regulations.
• Oversee maintenance and cleanliness of the hotel facilities.
• Coordinate with maintenance staff to ensure proper functioning of equipment and systems.
• Ensure the implementation and adherence to security and safety protocols.
• Collaborate with relevant authorities to address any security concerns.
• Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data.

What are we looking for?

• Requires a proven record as a successful leader as an Assistant General Manager, Front Office Manager, Director of Finance, Director of Operations, or limited-service General Manager.
• At least 5 years of progressive hospitality experience in hotels is required.
• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
• Hotel experience with a strong background in Front Desk Operation and Accounting.
• Hilton brand experience preferred.
• Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.

Compensation

Compensation: $56000.00 - $75000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.