Hotel Operations Director - Guest Experience Lead

Island Hospitality Management, LLC.; Sunnyvale (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Healthcare

Dental and Vision

HSA & FSA

Dependent care FSA

Identity Theft Protection

Commuter benefits

Pet Insurance

PTO and Wellness

Family Leave

401(k) Match

Job summary

Island Hospitality is seeking a Director of Operations to supervise the Housekeeping and Front Desk departments, ensuring guest satisfaction and product quality standards. You will manage schedules, staff training, and inter-department coordination to maintain smooth hotel operations. Flexibility in scheduling may be required.

Key responsibilities include overseeing guest services, financial controls, and collaboration with other departments to optimize occupancy and service levels.

Qualifications

• Ability to multitask and prioritize tasks efficiently.
• Strong problem-solving and guest-service focus.
• Effective communication with team and guests.
• Proven initiative and teamwork in a hospitality setting.
• Comfort with hotel POS and PMS systems.

Responsibilities

• Supervise Housekeeping and Front Desk to meet guest expectations.
• Prepare team schedules based on budgets and forecasts.
• Train staff in cash control, inventories, and receivables procedures.
• Assist guest inquiries and inform about hotel services.
• Coordinate with departments to ensure smooth operations.

Skills

Multitasking

Prioritization

Time management

Team player

Initiative

Problem solving

Customer service

Calm under pressure

Tools

POS systems

PMS systems

Job description

Island Hospitality is seeking a Director of Operations to supervise the Housekeeping and Front Desk departments, ensuring guest satisfaction and product quality standards. You will manage schedules, staff training, and inter-department coordination to maintain smooth hotel operations. Flexibility in scheduling may be required.

Key responsibilities include overseeing guest services, financial controls, and collaboration with other departments to optimize occupancy and service levels.