Hotel Operations Leader — Guest Experience & Front Desk

Island Hospitality Management; Sunnyvale (CA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Healthcare package

401(k) plan

Paid time off

Employee discounts

Job summary

Island Hospitality Management is seeking a Director of Operations in Sunnyvale, CA to oversee Housekeeping and Front Desk, ensuring guest satisfaction and service quality. The role may require flexible scheduling to meet hotel needs.

Responsibilities include staff scheduling, financial controls training, guest relations, and cross-department coordination to keep operations running smoothly.

Qualifications

• Experience delivering high-level guest service and hotel operations.
• Ability to lead Housekeeping and Front Desk with strong team coordination.
• Proven track record of managing schedules and budgets.
• Skilled in training staff on cash handling and guest processes.

Responsibilities

• Supervise Housekeeping and Front Desk to meet guest expectations.
• Oversee scheduling in line with budgets and forecasts.
• Ensure staff are trained in cash handling and receivables procedures.
• Coordinate with other departments to ensure seamless operations.

Skills

Customer service

Team leadership

Multitasking

Problem solving

Tools

POS systems

PMS systems

Job description

Island Hospitality Management is seeking a Director of Operations in Sunnyvale, CA to oversee Housekeeping and Front Desk, ensuring guest satisfaction and service quality. The role may require flexible scheduling to meet hotel needs.

Responsibilities include staff scheduling, financial controls training, guest relations, and cross-department coordination to keep operations running smoothly.